Smart Wellbeing course flyer

The course is running 7pm to 8pm from Monday 8th February for six weeks

Pain management course

Welcome to The Studfall Partnership

Closure of Prescription Ordering by Telephone as of 1^st July 2021

After many years of accepting repeat prescription requests over the telephone, we have taken the decision to stop taking prescription requests over the telephone from 1^st July 2021.

The first and most important reason is safety. We are getting increasing numbers of discrepancies between what the patient says they have ordered and what has been requested by the medical receptionist. Mistakes are likely due to confusion with drug name pronunciation and it is shown that 4 out of every 100 telephone calls contain an error in the information received during a telephone request.

The Practice is getting busier and busier with more people on repeat medication for ever increasing complex conditions. The decision was made to stop the taking of prescriptions over the telephone so as to minimize the risk of a potential error causing a significant event.

We hope in making this change it will free up our phone lines for patients contacting us for other queries and also allow our medical receptionists to process repeat prescription requests without disturbance.

So as from 1^st July 2021, the practice will not be taking prescription requests over the telephone – you can request your repeat medication by the following methods:

• Using your repeat slip (right hand side of green prescription) – ticking the items you need to order and handing this slip into the practice or posting it to the practice
• Sign up to a repeat ordering service with your local pharmacy/chemist if you are over 70 or housebound.
• Order online – to set up an online account, please bring a form of photo ID to the reception desk (this is for patients aged 16 years and older)

We understand that this might not be popular with some patients but we hope that you will understand that safety is of paramount importance.

Please note that this will not alter the time it takes to process a repeat prescription which is 2 working days.

'Contact us online'

You can contact us about a medical, administrative or prescription issue by clicking the link below.

https://florey.accurx.com/p/K83614

COVID

 DOCTORS WILL BE OFFERING TELEPHONE CONSULTATIONS OR  A FACE TO FACE  APPOINTMENT IF THEY FEEL THERE IS A NEED. IF YOU ARE ASKED TO COME TO THE SURGERY PLEASE REMEMBER TO WEAR A FACE COVERING. MEASURES ARE IN PLACE TO KEEP YOU SAFE FROM INFECTION DURING YOUR VISIT TO THE SURGERY.

YOU CAN ALSO CALL NHS111 

PLEASE DO NOT COME INTO THE SURGERY UNLESS YOU HAVE AN APPOINTMENT

ALL PRESCRIPTIONS WILL BE GOING TO A NOMINATED CHEMIST.  IF YOU DON'T ALREADY HAVE A CHEMIST NOMINATED THE STAFF WILL BE ASKING YOU TO NOMINATE ONE.

PATHOLOGY FORMS NO LONGER NEED TO BE COLLECTED UNLESS THEY ARE STOOL OR URINE, AFTER CONSULTATION WITH A GP YOU CAN GO DIRECT TO CDC FOR YOUR BLOOD TEST.

AFTER A CONSULTATION WITH YOUR GP ANY SICK LINES WILL BE SENT TO YOU VIA SMS VIA ACCURX.  

PATIENT TRANSPORT

From 1 December 2019 EMAS will be providing non-emergency patient transport service to residents in Northamptonshire who need help getting to and from hospital. 

Patient transport services are for individuals who have a medical condition that prevents them from getting to their appointment. EMAS determine eligibility for access to this service via a standardised approach during the booking process. 

Non-emergency patient transport is for patients who:

• Require assistance from skilled ambulance staff e.g. require access to oxygen whilst travelling
• Have a medical condition that would prevent them from travelling to hospital by any other means
• Have a medical condition that might put them at risk from harm if they were to travel independently
• Have treatment with side effects that require support from skilled ambulance staff
• For patients who are registered with a Northamptonshire GP

What is changing?

Your transport provider to and from healthcare appointments will change from TASL to EMAS on 1 December 2019.

What do you have to do? 
You can book transport up to 24 hours in advance of your appointment date by calling our booking line on 0300 300 3434. The EMAS booking line is open between 8am and 8pm, seven days a week. If you are hard of hearing, deaf or speech impaired, you can contact the service by dialling 18001, followed by the full phone number. Users must have access to the Next Generation Text Service.

Help EMAS to help you

Please…

• Cancel transport if no longer required by calling 0300 300 3434
• Advise the booking team of any special requirements
• Be ready to leave when the transport team arrives
• Have your medication and documentation with you
• Take your keys and some money
• Expect to share transport with others
• Respect the no-smoking policy in all vehicles
• Respect EMAS’ drivers – there is a zero-tolerance policy towards abuse
• Follow the Patient Transport Charter

EXTENDED ACCESS HUB FOR CORBY

From 1 April 2019 patients registered with GP surgeries in Corby will have access to up to 150 more appointments per week as NHS Corby CCG introduces a new Extended Access Hub. The additional appointments will mean patients can access General Practice services between 6.30pm and 8pm on weekdays and slots will be available at weekends, Bank Holidays and over Christmas and Easter at Woodsend Medical Centre.

Corby’s new Extended Access Hub will allow patients to book routine appointments with a GP or other healthcare professional, including GPs, nurses, physiotherapists and health care assistants, seven days a week. The service will be tailored to meet the needs of the Corby population.

To access this service, call your own GP practice where receptionists will be able to access and book evening, weekend and Bank Holiday appointments where appropriate. 

Patients needing healthcare when their practice is closed should continue to call NHS 111.

PATIENT PARTICIPATION GROUP

WE NEED YOU.........

We would like to recruit  members to our Patient Participation Group.  We meet every 2 months on a Tuesday to discuss practice issues.  If you are interested in becoming a member please ring 01536 401372 and ask for Mrs LINDA WICKHAM

PRESCRIBING OF MEDICINES TO TREAT MINOR ILLNESSES IS CHANGING

NHS England has recommended that medicines for minor ailments such as colds, hay fever and mild dry skin should no longer be routinely prescribed. Please purchase these in future, with advice from a pharmacy if needed.  More info is available at www.nhs.uk/OTCmedicines

ALLOCATED NAMED ACCOUNTABLE GP

Your allocated named accountable GP at The Studfall Partnership is Dr S Kumar who is responsible for your care.  However you can see any GP you wish to at the practice.

FRIENDS AND FAMILY TEST

The Friends and Family Test (FFT) for patients is a single question survey which asks patients whether they would recommend the NHS service they have received to friends and family who need similar treatment or care. 

Please take a few minutes to fill out our Friends and Family survey on the right hand side of the home screen.

Out of Hours

When the practice is closed please telephone 111 to be put through to the 111 service who will assist you. The Out of Hours 111 urgent care service is available for patients who are concerned about their health and feel they need to see a doctor when their surgery is closed.  It is available Mondays to Fridays throughout the night between 6:30 pm and 8:00 am, and 24 hours a day on weekends and bank holidays.

Alternatively Corby Urgent Care Centre is open from 8am until 8pm, 7 days a week for any urgent medical needs or injuries.  Their contact number is:

01536 202 121

Patient Notices

 See the Latest News for information about our Patient Participation Group meetings.

The information on this website is intended solely for patients of the practice and is not a substitute for personal advice from a GP.

You can find out information about medical conditions and diseases through our patient information leaflets.

Self Service Sign-In

 When you arrive at The Studfall Partnership, why not save time and make life easier by using our self-service sign-in facility. 

 The system uses touch screen technology making it very easy to answer the simple questions required. The screen is in large print as well.

Booking and cancelling appointments and viewing your Summary Care record

You can now book and cancel appointments, request medication, update your contact details and medical records and view your coded medical records online using the icons below.  

You would need to register for this service though. Please bring some photo ID to The Studfall Partnership where one of the reception staff can register you.  You will be given a user name and password which you will need every time you log on.