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Noticeboard

Coronavirus

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The current risk to the general public is moderate.

You can help too. Germs can live on some surfaces for hours. To protect yourself and others:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue, and to kill the germs, wash your hands with soap and water, or use a sanitiser gel.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.
  • If you have arrived back from an affected area within the last 14 days and develop symptoms of cough or fever or shortness of breath, you should immediately:
    - Stay indoors and avoid contact with other people as you would with the flu
    - Call NHS 111 to inform them of your recent travel to the country

This is the best way to slow the spread of almost any germs, including Coronavirus.

More information, including a list of the affected areas is available by logging onto gov.uk/coronavirus

Practice Policies

Comments and Complaints

commentsShould you have any comments, complaints or suggestions regarding the practice, we would be grateful if you could make your views known to the Practice Manager by letter. If you feel you would like to thank a member of staff, the Practice Manager will be pleased to see that your comments reach the appropriate person.

We operate an in-house complaints procedure to deal with your complaints and aim to investigate complaints quickly and react appropriately.

There is a comments/suggestion form on our Contact Details page if you would prefer.

Violence Statement

Verbal and physical abuse of NHS staff is increasing currently. THIS WILL NOT BE TOLERATED and those patients identified as having abused our staff may be taken off the practice list.

padlocked_foldersAccess to Medical Records

Under the Data Protection Act 1998 you have the right to apply for access to your Medical Records and also to obtain copies.

There will be a charge for this service and details of the charges can be obtained from Reception staff or speaking to the Practice Manager, Vanessa Hurling.

To apply you need to obtain a Consent form available at the Practice.

Patient Confidentiality

We ask you for personal information so that you can receive care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is necessary that medical information about you is shared between members of the practice team.



 
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